Troubleshooting Steps for Android Games
If you're having issues with your EA Activities on your Android operating system system, we suggest following the actions below to take care of your problem.
***NOTE: Some of the actions below include significant action that has the prospective to impact your game data, App performance, and, possibly, phone performance and functionality. Notices like this one continue below to emphasize higher-risk circumstances in problem solving actions. The threat is pretty little for those acquainted with the Android operating system system, but please be aware of the danger engaged. To know more about your Android operating system device,
Make sure your device is up-to-date
Make sure your app is up-to-date
Restart the app
Close background apps
Powercycle your phone
Clear your cache to check if you're synced properly
Re-install app
Make sure your device is up-to-date
It's important to ensure that your unit's application is up-to-date. If you aren't sure how to upgrade your cell phone's application, we suggest viewing your system company's website, or the Android Help Center.
If you are uncertain of the maker of your system, or would like to learn more particularly about your system, you will discover it creatively and choose it from this record to be offered the details you're looking for and more.
Make sure your app is up-to-date
Once you have created sure your system is up-to-date, examine to create sure that your app is up-to-date. To do this, go to the Search engines Perform Shop, and then go to the "My Apps" area. Any products which have new editions available will say "Update Available."
***NOTE: You can also set applications to upgrade instantly whenever a new edition is created available by choosing "Allow automated updating" on the app's information web page in Search engines Perform to sustain the most present edition of your app.
Restart the app
If your problem is impacting only only one app on your program, please try ending down just that app, and then restoring it. To fully-close an app, go to your App Configurations, discovered in most Android operating program editions in your System Configurations, and "stop" the affected App with the "Force Stop" key. Delay a short time to create sure the App has ceased handling, and then create an effort to re-start it.
Close background apps
It is possible that your problem is a consequence of one or more other programs operating "in the background" on your system, significance they are being prepared at the same time with the App at side. In this situation you might have to Power Quit or near these programs rather than--or as well as--the App you're trying to accessibility.
Powercycle your phone
Problems may be persisting on your phone due to unavailable memory, system stress, or any number of problems that a simple Powercycling may cure.
Powercycling simply means a full shut-off of your phone and then a restart. Simply "powering off" on many Android devices will leave some data and apps in a limbo-state in order to quickly boot your system upon restart, while a full powercycle prohibits this.
To powercycle, select "Restart" in your phone's "Phone Options," or what you might now as the Power-Off, menu, if "Restart" is followed by the caveat, "Close All Apps and Restart Phone."
Alternatively, if possible, you can power your phone off, remove the battery-housing face-plate and then remove for the battery for 10-15 seconds before reinserting the battery and powering your device back on to powercycle it as well.
Clear your cache to check if you're synced properly
If problems continue following troubleshooting, ensure your problems aren't stemming from an incorrectly synced App.
To ensure you're synced properly, first clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, select the problem-App, and then select "Clear Cache," to clear the app of its temporary, or saved, files.
***NOTE: Selecting "Clear Data" could potentially delete apps, permissions, logins, or more and is not suggested. Accidental use of the "Clear Data" button will result in a warning dictating, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc."
If problems persist, attempt to clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, selecting "Google Play Store," and select "Clear Cache," to clear the app of its temporary, or saved, files. The above NOTE is even more important here; Avoid "Clear Data."
Following either or both of these steps, it is always a good idea to restart, or even powercycle, your phone.
Re-install app
If all else fails, there is always the option of reinstalling the afflicted App.
To reinstall an app, simply go to the Google Play Store, then "My Apps," where you should select the App in question and then choose to "Uninstall" by selecting the corresponding button.
Following successful uninstallation, navigate to "My Apps," once more, swipe from the default "Installed" screen to "All," which should present you with an aggregated list of your Apps ever downloaded from the Google Play Store.
Find the App you're looking for and simply select "Install" again as easy as you selected "Uninstall" moments before.
As before, it is generally a good-practice to restart, or even powercycle, your device following successful installation.
If you continue to have problems with your EA App after following all of the steps listed above, please do not hesitate to contact us, and one of our Game Advisors with will be happy to assist you.
If you're having issues with your EA Activities on your Android operating system system, we suggest following the actions below to take care of your problem.
***NOTE: Some of the actions below include significant action that has the prospective to impact your game data, App performance, and, possibly, phone performance and functionality. Notices like this one continue below to emphasize higher-risk circumstances in problem solving actions. The threat is pretty little for those acquainted with the Android operating system system, but please be aware of the danger engaged. To know more about your Android operating system device,
Make sure your device is up-to-date
Make sure your app is up-to-date
Restart the app
Close background apps
Powercycle your phone
Clear your cache to check if you're synced properly
Re-install app
Make sure your device is up-to-date
It's important to ensure that your unit's application is up-to-date. If you aren't sure how to upgrade your cell phone's application, we suggest viewing your system company's website, or the Android Help Center.
If you are uncertain of the maker of your system, or would like to learn more particularly about your system, you will discover it creatively and choose it from this record to be offered the details you're looking for and more.
Make sure your app is up-to-date
Once you have created sure your system is up-to-date, examine to create sure that your app is up-to-date. To do this, go to the Search engines Perform Shop, and then go to the "My Apps" area. Any products which have new editions available will say "Update Available."
***NOTE: You can also set applications to upgrade instantly whenever a new edition is created available by choosing "Allow automated updating" on the app's information web page in Search engines Perform to sustain the most present edition of your app.
Restart the app
If your problem is impacting only only one app on your program, please try ending down just that app, and then restoring it. To fully-close an app, go to your App Configurations, discovered in most Android operating program editions in your System Configurations, and "stop" the affected App with the "Force Stop" key. Delay a short time to create sure the App has ceased handling, and then create an effort to re-start it.
Close background apps
It is possible that your problem is a consequence of one or more other programs operating "in the background" on your system, significance they are being prepared at the same time with the App at side. In this situation you might have to Power Quit or near these programs rather than--or as well as--the App you're trying to accessibility.
- Go to your App Settings
- Display the Effective Applications on your device
- Select the App you wish to shut and Power Quit it.
- Repeat this phase with all active Applications.
Powercycle your phone
Problems may be persisting on your phone due to unavailable memory, system stress, or any number of problems that a simple Powercycling may cure.
Powercycling simply means a full shut-off of your phone and then a restart. Simply "powering off" on many Android devices will leave some data and apps in a limbo-state in order to quickly boot your system upon restart, while a full powercycle prohibits this.
To powercycle, select "Restart" in your phone's "Phone Options," or what you might now as the Power-Off, menu, if "Restart" is followed by the caveat, "Close All Apps and Restart Phone."
Alternatively, if possible, you can power your phone off, remove the battery-housing face-plate and then remove for the battery for 10-15 seconds before reinserting the battery and powering your device back on to powercycle it as well.
Clear your cache to check if you're synced properly
If problems continue following troubleshooting, ensure your problems aren't stemming from an incorrectly synced App.
To ensure you're synced properly, first clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, select the problem-App, and then select "Clear Cache," to clear the app of its temporary, or saved, files.
***NOTE: Selecting "Clear Data" could potentially delete apps, permissions, logins, or more and is not suggested. Accidental use of the "Clear Data" button will result in a warning dictating, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc."
If problems persist, attempt to clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, selecting "Google Play Store," and select "Clear Cache," to clear the app of its temporary, or saved, files. The above NOTE is even more important here; Avoid "Clear Data."
Following either or both of these steps, it is always a good idea to restart, or even powercycle, your phone.
Re-install app
If all else fails, there is always the option of reinstalling the afflicted App.
To reinstall an app, simply go to the Google Play Store, then "My Apps," where you should select the App in question and then choose to "Uninstall" by selecting the corresponding button.
Following successful uninstallation, navigate to "My Apps," once more, swipe from the default "Installed" screen to "All," which should present you with an aggregated list of your Apps ever downloaded from the Google Play Store.
Find the App you're looking for and simply select "Install" again as easy as you selected "Uninstall" moments before.
As before, it is generally a good-practice to restart, or even powercycle, your device following successful installation.
If you continue to have problems with your EA App after following all of the steps listed above, please do not hesitate to contact us, and one of our Game Advisors with will be happy to assist you.
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